Our Alaska Air Cargo and Hawaiian Air Cargo team are committed to the safety of the animals that travel with us and, as our global network grows, we are updating some of our pet shipping policies. 

Connecting flight requirements: 

• Minimum and maximum connection times: Connections must be a minimum of two hours for animals traveling on or connecting to Alaska Airlines flights, as well as for animals traveling between Hawaiian Islands on Hawaiian Airlines flights.  For all other Hawaiian Airlines flights, animals' connection times must be a minimum of four hours. Connections must not exceed six hours, regardless of the carrier, unless the shipper arranges for kenneling during the stop.
• Connections between carriers: Hawaiian Air Cargo will only accept live animals originating on Hawaiian Airlines and Alaska Airlines flights.

Required care and kenneling stops:

• Care stops:  For animals traveling on flights that last seven-plus hours and have a connection lasting between two and six hours, the shipper must arrange for an authorized representative to provide care (food, water, medicine, comfort, etc.) for between two and four hours during the connection stop.
  
  
• Kenneling: Shippers are required to pre-arrange kenneling if:
  • The first leg of the routing is seven hours or longer with a connection lasting six hours or less AND no provision for a care stop by an authorized representative.
  • The connection time between booked flights on the same day is longer than six hours.
  • A same day connection is not possible.
  • The itinerary is longer than 24 hours.

Shipping within the U.S.: Kennels for animals traveling between cities within the U.S. must meet USDA kennel standards. 

Shipping Internationally: Kennels for animals traveling to or from international locations must comply with IATA Live Animal Regulations.

Timely pick-ups: All animals must be picked up from their destination within four hours of arrival. Consignees must present a photo ID to pick up animals.